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User login failure

Dan Hartnack

I have set up a user recently and I have double, triple, and quadruple checked all the permission settings in the specific project I want the user to have access to and have changed the password multiple times, but I am still getting the error "Sorry, your username and password are incorect-please try again." message. Is there anything I should look for in the logs, so far I was unable to find any errors linked with the username trying to log in.

Accepted answers

Dan Hartnack

Figured it out. We have an active directory set up so when the user is created he needed to use that password instead of a jira issues password

All comments

Ramiro P

Hi Dan, I'm sure it won't be a permission scheme trouble because even if you have not even one permission you should be able to log.

But, that sounds like a Global Permission issue, have you checked there? There should be a Permission called 'Jira users' and assigned to the group 'jira-users'. Check to whom is assigned and if the user is in the group.

Ramiro P

This is a new user that never has logged into Jira? Maybe there is a blank space or something like that in the user name.

And could you try to add the user to a new different group and assign that group the permission?

Dan Hartnack

Other users have experienced this as well in the past. I believe the administrator at the time deleted the user then re-created them under a different username but I am not certain.

Ramiro P

Only that user is having trouble? Have you tried other users?

Dan Hartnack

Figured it out. We have an active directory set up so when the user is created he needed to use that password instead of a jira issues password

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