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Insight customfield not compatible with behaviours

Antoine Berry

Hi,

We are using behaviours to automatically set fields on issue creation, but it is not possible to update the value of an insight field. We tried with the key, name and value of the insight object, but with no success.

We are using the method formField.setFormValue(value).

Thanks for your feedback,

Antoine

Accepted answers

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Joshua Yamdogo @ Adaptavist

This may not be possible yet. Is the Insight custom field of type "Label"? I believe behaviours are still incompatible with labels.

https://community.atlassian.com/t5/Jira-Core-questions/Behaviours-insight-set-field-value/qaq-p/197420

Antoine Berry

I am not sure what "Labels" type means for an insight custom field. My field is a standard insight field. We cannot update it using the label of the object nevertheless.

Joshua Yamdogo @ Adaptavist

Hi Antoine,

Apologies, I am not extremely familiar with 3rd party plugins.

From configuring the insight plugin myself in my Jira instance, I also cannot set the value on the FormField. Behaviours don't seem to be fully compatible with Insight custom fields, which is also something we see with nFeed custom fields as well.

Since behaviours don't seem like they'd work here, would a workflow post-function on the issue create step work for your use-case?

Josh

Antoine Berry

I could make up the whole thing with text custom fields and an appropriate post function, but this is far from optimal.

The context is a servicedesk project, and we really need a bunch of auto-populated fields related to the contact/user behind the request.

Do you think this is an evolution worth considering ? I believe Insight is the most popular CMDB add-on out there.

Best regards,

Antoine

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