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Jira User Directory linked to Confluence not working

sbeutel

Hi,

I just installed my Confluence (6.5.1). Now I want to connect the User direcory from my Jira (7.5.0) instance to Confluence.

I created the application to Jira User server as mentioned in documentation.

When I want to connect Confluence to Jira, I only get an error while testing the connection:

Connection test failed. Response from the server:

Using the admin Username:

com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate

Using the application name I configured in Jira:

Connection test failed. Response from the server:
com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to JIRA home

I have definitivly the correct credentials.

Jira configuration looks like this:

Application name
confluence

IP Addresses
10.0.0.0/24
10.0.0.18
127.0.0.1

Jira and Confluence are running on the same server. 10.0.0.18 is the IP of the server. Access to Jira is over a reverse proxy.

Accepted answers

sbeutel

Hi,

I can reach both applications in my browser.

In Jira I can see the Confluence link and vice versa.

Status in both applications is 'connected'.

I have 32GB RAM in my server, so I think it should be enougth.
Have not done any explicit memory configuration. It is only a private instance for 5 users.

All comments

Eduard M

Hello Stephan,

If you navigate in Jira to /plugins/servlet/applinks/listApplicationLinks does it report that Confluence is connected? What is the URL of the Confluence app that is entered in Jira? Are you able to reach that URL from your browser?

Let me know these details and hopefully I can get a better idea why the authentication is failing.

Another side question is if you've configured enough memory for both apps and if the server has sufficient RAM to accomodate both applications.

sbeutel

Hi,

I can reach both applications in my browser.

In Jira I can see the Confluence link and vice versa.

Status in both applications is 'connected'.

I have 32GB RAM in my server, so I think it should be enougth.
Have not done any explicit memory configuration. It is only a private instance for 5 users.

Eduard M

Sounds good. What is the URL of the Confluence app that is entered in Jira (when you click on edit for the application link)?

sbeutel

http://localhost:8060

The 'Go to remote' link is working

Eduard M

OK, is the localhost link going through reverse proxy or around it?

About the problem, so the apps are reporting connected but you cannot log in to Confluence and you can log in fine to Jira, is that the current issue? Can you post a log snippet from Confluence showing the error?

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