nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Separate SLA tracking for sepcific component but should not applicable for any other component??

Abhijit Kirdat

We are using JSD but i would like to trace how much time my engineer took to pickup the call (start acting) after assigning the call and separate time calculate to capture how much time took for closure.

Since time clocking start from Open state itself hence unable to find correct times taken by assigned engineer to start action and closure. Please help.

Accepted answers

All comments

Alexey Matveev

Hello,

You can define yourself, from which status SLA shoud begin to count. You can begin to count not from Open status, but for example, from In progress status.

Alexey Matveev

[Edited]

Abhijit Kirdat

But this SLA will display to every ticket which is not belongs to that component. And i dont want that.

Alexey Matveev

I do not quite understand about components and your requirements. In SLA there is always a default JQL. If you do not define a goal for it then there will be no SLA by default. Then you can add a new goal for your components and SLA will be shown only for your components.