Customize your 'Raise a Request' screen fields

Virginia Galbarini

I want to configure my 'Summarize the Problem' field to have the customers select main issues from a drop down list on this field, and according to the issue selected, provide a default urgency level on the 'How urgent is this?' field.
In a way, I want to have this two fields in-sync with each-other, with the first dictating the second.

Is this doable?

Thank you,

Virginia

 

Sami Karihi

Hi Virginia,

 

It is unfortunately not a standard functionality:

https://jira.atlassian.com/browse/JRASERVER-32122

But it is possible to achieve that via an add-on: https://scriptrunner.adaptavist.com/latest/jira/recipes/behaviours/setting-default-fields.html#_setting_cascading_select_values

 

I hope this helps.

 

Best regards,

 

Sami