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How to filter a parent ticket

Alfred Tan

Hi,

How can we filter a parent ticket from the same issue type?

The reason behind is if we have a Problem Report ticket from customer will usually leads to many cloned tickets.

When come to reporting, this will somehow causing misunderstanding to the management that the project has many Problems.

If we can have a filter to sort for the parent ticket, it would be great.

Look forward to your reply.

Accepted answers

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Alexey Matveev

Hello,

I guess your parent issue is linked to a child issue by a link. There is an out of the box JQL function

issue = linkedIssues(issuekey, linktype)

but it is not flexible enough because you need to pass an issue key.

There are more flexible JQL functions in Adaptivist Scriptrunner plugin. For example, linkedIssuesOf(Subquery, link name). You can read more here

https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_linkedissuesof

Alfred Tan

Thanks Alexey...

I have problem to attach a screenshot. Could you advise on this?

This will definitely help me to elaborate my issue to you.

Alexey Matveev

What is the problem? I never had problems with it.

Alfred Tan

Ticket relationship.JPG

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