WstxUnexpectedCharException when linking to JIRA issue in Confluence

Florian Zschocke

I have connected a Confluence 6.5 and JIRA 7.3 instance and have also connected a Confluence space with a JIRA software project via application links.

 

Now when I use the JIRA macro I get an error on the Confluence page when previewing the draft:

 

Error rendering macro 'jira'

com.ctc.wstx.exc.WstxUnexpectedCharException: Illegal character ((CTRL-CHAR, code 2)) at [row,col {unknown-source}]: [1,6623]

 

Where can I look to analyse this error and find out what in the JIRA reply might cause it and how to fix it?

Marko Filipan

Hi Florian,

this errors should be logged in Confluence log, which is located in:
<CONFLUENCE_HOME>/logs/atlassian-confluence.log

and for JIRA:
<JIRA_HOME>/log/atlassian-jira.log

Please find the KB articles that describe some possible causes of this error:

• Pages with special characters when accessed via reverse-proxy: Pages with special characters are not accessible via reverse proxy
• Page encoding is not the same accross all components: JIRA Application internationalisation and encoding troubleshooting

 

You can try using Application Links Troubleshooting guide in order to troubleshoot this problem, as many Application Links problem are resolved in one of the steps. Take a look here: Application Links Troubleshooting Guide. 

Let me knows if this answers your question.

Cheers,

Marko Filipan