Jira Core loading instead of Jira software

Leonard Smith

On a development environment i've upgrade from 7.1.10 (software) to Jira 7.6.1 (software). It tells me that the Jira software plugin is disabled with this error...

 

2017-11-22 16:28:32,059 JIRA-Bootstrap ERROR [c.a.p.osgi.factory.OsgiPluginInstalledHelper] Cannot determine required plugins, cannot resolve bundle 'com.atlassian.jira.software-application'
2017-11-22 16:28:35,866 JIRA-Bootstrap ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.jira.jira-software-application' : Unresolved constraint in bundle com.atlassian.jira.software-application [76]: Unable to resolve 76.0: missing requirement [76.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.greenhopper.obr.install). This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN

2017-11-22 16:28:35,866 JIRA-Bootstrap WARN [c.a.plugin.impl.AbstractPlugin] Unable to enable plugin 'com.atlassian.jira.jira-software-application'

2017-11-22 16:28:35,866 JIRA-Bootstrap WARN [c.a.plugin.impl.AbstractPlugin] Because of this exception
com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.jira.jira-software-application
at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:418)
at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:287)
at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:130)
at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:107)
at com.atlassian.plugin.manager.DefaultPluginManager.enableDependentPlugins(DefaultPluginManager.java:1248)
at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1218)
at com.atlassian.jira.plugin.JiraPluginManager.addPlugins(JiraPluginManager.java:153)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:597)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:119)
at com.atlassian.jira.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:641)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:196)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:165)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:47)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:154)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:146)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:105)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:103)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:157)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.jira.software-application [76]: Unable to resolve 76.0: missing requirement [76.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.greenhopper.obr.install)
at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:3974)
at org.apache.felix.framework.Felix.startBundle(Felix.java:2037)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:955)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:942)
at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:399)

Andy Heinzer

Typically this error happens because you have upgraded Jira (and Jira Core), but you have yet to update the Jira Software plugin that goes with this.   As such Jira Core 7.6.x won't be able to load Jira Software 7.1.x versions.  

You can resolve this in a couple of different ways.  If Jira is started up and you can access the web gui, you can go to the System Gear icon -> Applications.  On this page you should then be able to download/update the Jira Software application directly in browser.

 

If that doesn't work then follow these steps:

1. Stop Jira
2. Go to your $JIRAHOME/plugins/installed-plugins/ directory
3. Move all the files in this directory that start with jira-software*.jar outside the $JIRAHOME directory entirely
4. Start Jira again
5. Then load Jira in your web browser
6. Login as a System Admin
7. Go to the System Gear icon -> Applications -> Versions and Licenses.

From that page you can again install the corresponding Jira Software version if your Jira instance has access to internet to download this package.  If you don't have access to download this from the Jira gui, you can also download this OBR file manually from https://marketplace.atlassian.com/plugins/com.atlassian.jira.jira-software-application/versions and then use that same page to upload this application to the Jira web gui.

Regards,
Andy