Issue notifications to users without permission group or application

Question

I have tested in JIRA Core 7.2, that users not belonging to jira-users or admins and without an application can still receive email notifications if checkd as active.

I'd like to confirm

* if we can rely on this to deliver notifications to users that don't interact directly with JIRA (as watchers)
* if (as I understand from JIRA docs) users that are checkd as Active, but don't belong to a permission group or application don't count as a license seat.

thank you!

vitaliy zapolsk1 · Answer

when you configure particular notification scheme and want to add  Single Email Address, there is a note:

Notifications will be sent only for public issues. Public issues are issues which have a Permission scheme that gives the 'Browse Projects' permission to 'Anyone'(any non-logged-in users).

Nic Brough -Adaptavist- · Answer

As long as the user has a valid email address, and can see the issue if they were to visit it in the UI, then yes, they can get the emails.

Any user who can log in counts towards your licence number (if you have Service Desk, then "customers" are unlimited, but that's a different type of login)