Issue Created notification

Question

Currently we receive a notification everytime an agent creates an issue and I can't seem to find out where to configure this so that we only receive notifications on Issue Create when it is a customer that is creating the issue. Any help would be appreciated, thank you!

Andreia Filipa Fernandes · Answer

Please see whats in front of the 'Issue Created' in the notifications menu

H K_4o5qpi · Answer

Hello,

I think you can change this under administration > issues > notification schemes.

Kevin Decker · Answer

Hi Andreia,

I've checked these areas prior and I don't see anything that would allow me to basically rule out the notifications to an agent if an agent created the issue.