Confluence Edit page - macros display strange characters

Question

When editing a confluence page I have the following strange behavior

This space used to make the screenshots is a standard confluence space created optionally when user logs in the first time.

Confluence version is 6.5

- the published page is ok the icons revert to the ' normal' as shown in the next figure.

I tried several browsers and two DB, postgresql and mysql both with UTF8 encoding, but same results.

Any help would be appreciated

Shannon S · Answer

Thank you for letting me know, Jan!

Kind regards,

Shannon

Jan Solca · Answer

Hi Shannon

Thanks for your answer but actually this workaround  Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts is solving my issues since this had more to do with missing fonts as with encoding since the encoding was correctly set on DB.

Many thanks anyway

Kind regards

Jan

Shannon S · Answer

Hi there,

As you may already know the encoding of UTF-8 has to be set at the database level, the table level, and the column level. If these are not set then you can run into encoding issues.

To begin troubleshooting this issue, I would recommend going over Troubleshooting Character Encodings first to ensure there’s anything else that may not be configured properly.

Please let us know the results of this test.

Thank you and kind regards,

Shannon