Customer accounts

Kevin Decker

Is there a way to receive a notification when a customer creates an account? Obviously we can tell if an account has been created if we see who has sent in an email but I mean this more for those that signup for an account at the portal login screen.

Susan Ostreicher

Hi Kevin, 

We don't have this enabled for our site, but according to the Cloud documentation, you can choose whether administrators should receive an email when a new account is created:

https://confluence.atlassian.com/cloud/enable-self-sign-up-744721636.html

It's not clear from the documentation whether the same is true for the Server version...

https://confluence.atlassian.com/servicedesk025/configuring-public-signup-754977408.html