Hello, I have a workflow in Jira Cloud with the following statuses: Open --> In Progress --> Done --> Open I want a webhook to be triggered when the issues transition from In Progress to Done (In Progress --> Done). I did the following: * Created a Webhook for the "updated" issue event * Added the following JQL: STATUS CHANGED FROM "In Progress" TO "Done" * Saved the webhook When testing the webhook, I get the following result: * When the issue transitions from "In Progress" to "Done" the webhook is not triggered * But, when transitioning from "Done" to "Open" it is triggered. In fact it is also triggered for any transition thereafter. I understand why it is triggered for every transition thereafter, however I do not understand why it is NOT triggered when transition to "Done" in the first place. It appears as if the JQL is executed before the status has changed in the database and therefore it does not take into account the new status but the previous status. If the above is the case, then this is not documented behavior. Can you please help me? Thanks

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Webhook not triggered on status transition

kororos

Hello,

I have a workflow in Jira Cloud with the following statuses:

Open --> In Progress --> Done --> Open

I want a webhook to be triggered when the issues transition from In Progress to Done (In Progress --> Done). I did the following:

Created a Webhook for the "updated" issue event
Added the following JQL: STATUS CHANGED FROM "In Progress" TO "Done"
Saved the webhook

When testing the webhook, I get the following result:

When the issue transitions from "In Progress" to "Done" the webhook is not triggered
But, when transitioning from "Done" to "Open" it is triggered. In fact it is also triggered for any transition thereafter.

I understand why it is triggered for every transition thereafter, however I do not understand why it is NOT triggered when transition to "Done" in the first place.

It appears as if the JQL is executed before the status has changed in the database and therefore it does not take into account the new status but the previous status.

If the above is the case, then this is not documented behavior. Can you please help me?

Thanks

Accepted answers

All comments

Alexey Matveev

Hello,
First of all jql query is executed upon the lucene index, not database. And are you sure that transition from In Progress to Done fires issue updated event? Have a look at the fired event on this transition.

kororos

I had a look at the jira event. Part of the JSON received is

"webhookEvent":"jira:issue_updated"

Alexey Matveev

But you said the web hook did not fire. How come there is a part of JSON received?

kororos

Hello Alexey and thanks for your time.

In fact, I said it did not fire on transitioning from "In Progress" --> "Done". Thereafter, the event triggers. So after the first transition from "In Progress" --> "Done" it gets triggered. Just so that I am more specific:

Create new issue (status "To Do")
"Open" --> "In Progress" : Event is not triggered (expected behavior)
"In Progress" --> "Done" : Event is not triggered (UNEXPECTED behavior)
"Done" --> "Open" : Event triggers (expected behavior - the issue has transitioned at least once from "In Progress" to "Done")
"Open" --> "In Progress" : Event gets triggered (expected)
"In Progress" --> "Done" : Event gets triggered (expected)
etc.

Hope it is a bit more clear now.

Thank you

Darin Hafer

I'm having same issue as Lefteris. My webhook is triggered on all updates of the issue, except for when it transitions to Done.

Since I can trigger the webhook in a workflow, I set the trigger in the transition to Done...and it never gets triggered. (Jira server 7.9.2).

Tried to make a workaround but this appears to be a bug.

Faruk Cankaya

Is there any progress in this issue? I've a similar problem, too. Let me clear it, I've 8 step in my workflow:

- Ready for Dev

- Test Fail

- In Dev

- Code Review

- Ready for Test

- In Test

- Ready For Deployment

- Done

I added webhook to "Test Completed" transition between "In Progress Test" and "Ready for Deployment" steps. Here are the post functions of the transition:

The following will be processed after the transition occurs

Set issue status to the linked status of the destination workflow step.
Send transition to webhook: WEBHOOK TEST
Add a comment to an issue if one is entered during a transition.
Update change history for an issue and store the issue in the database.
Re-index an issue to keep indexes in sync with the database.
Fire a Generic Event event that can be processed by the listeners.

Expected behavior:

Trigger WEBHOOK TEST function when an issue moves from In Test step to Ready For Deployment step. But webhook is not triggered. I checked activity of issue on this step and it seems that status is changed properly which says:

Faruk Cankaya changed the status to Ready for Deployment on X-1000 - Issue Name

However, webhook is triggered if an issue moves from "Ready for Deployment" to any another step which is unexpected behavior.

I think it's caused by the order of post functions. I fired the webhook transition at last after the 6. step named "Fire a Generic Event event that can be processed by the listeners." but the behavior was not changed.

Finally, my webhook configuration is like that:

Issue related events

JQL: project = PROJECTNAME AND status = "Ready for Deployment"

Issue: created, updated, deleted, worklog changed

Michael Lasonde

Any kind of solution for this? i only want to get a webhook notification sent when Arch = Security and Status changes from Investigating to Escalated. Any help would be appreciated.

Faruk Cankaya

Nope

Sonal Singh_x87oct

hey, I am new to JIRA and facing a similar issue. I need to trigger a database function based on the status change. say when the status changes to 'Ready for deployment' then JIRA should trigger a DB function. I was thinking of using webhooks, any idea how this can be achieved.? TIA

Taras Shved_1z7b1u

https://jira.atlassian.com/browse/JRACLOUD-60518

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