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Sending requests by email: Issue is created but confirmation email is not sent

Hi all,

My customers can send requests solely via email. The opening is currently working (issues are correctly created) but no confirmation request (with details of the issue and the portal link) is received.

Have you ever faced a similar issue? How to solve that?

Thank you

Accepted answers

Dear Arc,

Have you checked out the following documentation page?

https://confluence.atlassian.com/servicedeskserver031/managing-service-desk-notifications-802164756.html

You can configure the notifications for Jira Service Desk on the following levels;

the request is created
a comment is added to the request
another participant is added to the request
the request is resolved with a set resolution field
the request is reopened with a cleared resolution field

All comments

Dear Arc,

Have you checked out the following documentation page?

https://confluence.atlassian.com/servicedeskserver031/managing-service-desk-notifications-802164756.html

You can configure the notifications for Jira Service Desk on the following levels;

the request is created
a comment is added to the request
another participant is added to the request
the request is resolved with a set resolution field
the request is reopened with a cleared resolution field

thank you!

Dear Arc,

No problem! :-). You could also check if your outgoing mail is functioning properly, should the configuration be set.

Friendly Regards,

Jeremy Mooiman

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