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Customers can't see "Share" button on Service Desk issues

Marcos Sanchez

Hi,
I have a problem with my Service Desk (3.8.1). Customers can't see the "Share" button in Portal issues.
I checked Customer Permissions: "Who can customers share requests with?" is set as "Any customer or organization, by searching in this project", but still having this error.
What can I check or do?

Thanks.

Accepted answers

All comments

LenardLee

Hi Marcos,

Does this happen to all customers in the project? Or only on selected customers?

It'd be good if you could try on multiple users, across multiple browsers and devices so we could rule out browsers and browser extensions compatibility.

Regards.
Len

Marcos Sanchez

Hi,

It happens to all customers.
I tried in Chrome, IE and Firefox and doesn't works.

Anyway, I don't need this anymore because it will be done with a script in the future.

Thank you.

Yves Martin

I face same issue: no customer can share issues... Only members of "jira-servicedesk-users" with Service Desk license granted show "Share" button.

I have found no clue or documentation that reports required permission in "permissions scheme" to get "Share" available.

Is "edit" permission required because of appending users in "Request participants" ?

Any hint about this permission issue ?

Marcos Sanchez

Hi,

Nope, no hints about that.

Regards,
Marcos

Marcos Sanchez

---edited---

Marc Keil

I think we found the answer. Basically, what the "Share" Button is doing is modifying the "Request participants" custom field. So you need to check your Permission Scheme that the Service Desk Customer Portal Access role is allowed to Edit the issue.