Add custom page in JIRA Service Desk

Question

Hi,

I would like to ask if its possible to add a custom page in JIRA Service Desk. Idea is to create a page from where users would be able to download our builds.

Is it possible to do this in JIRA Service Desk ?

Thanks.

Ravinderjit Singh Jassal · Answer

Hi Shannon,

Thanks for the detailed reply.

Regards,

Ravinderjit

Shannon S · Answer

Hi Ravinderjit,

Sorry for the delay. I was testing this out on my own instance first. To allow access to your Service Desk Customers to your Confluence Space, you want to first link it. Review Serving customers with a knowledge base in addition to my following instructions for detailed information.

* Go to the Service Desk project in Jira, and at the bottom, click Project Settings.
* Click Knowledge base on the left-hand bar.
* Click Link to a Confluence space. Link to the desired space that you want all of your Service Desk customers to be able to see.
* Make sure All active users and customers can access the knowledge base without a Confluence license is selected. 
* Now, you can create a page in that Confluence space with your downloads. I would even recommend linking to the space itself (not your Confluence root) in your Service Desk Announcement area that I mentioned earlier.
* If a Service Desk customer starts to search for something from the Customer Portal, it will suggest pages in the Confluence Space based on their query.
* If they attempt to click on an article here, it will ask them to login to Confluence. they can do so here with their regular Service Desk Customer login.
* If they access the space directly, they will also be prompted to login and can do so.
* Note: if the user goes straight to your Confluence root, they will be denied access.

I hope this is clear, but if you have any doubts at all, please let me know!

Kind regards,

Shannon

Ravinderjit Singh Jassal · Answer

Hi Jack,

Thanks for the answer.

Regards.