Customer notifications - to an added organization

Rob McMurtry_4ik4kj

I looked here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

and it appears I should be able to do this no problem. The client has provided two lists of customers.

• List A is a sub-set of List B.
• List A members receive notifications on any issues created/resolved.
• List B members receive notifications for their own issues.

I created two organizations, call them List A & List B. In the Customer Notifications you can edit a notification and there's a To: field.

The only values I can get in there are Customers Involved and Reporter (Customer). 

What I want to see is List A.

 

 

From help link above. No difference if I create a custom notification.

 

Susan Hauth _Jira Queen_

Hi Rob,

We had a similar question a few months ago:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Organization-default-notification/qaq-p/629773

I don't think it's quite possible to what you are trying to do.  The "Added Organizations" if turned on will notify everyone in the Organization that is shared with the request when it is created.  After that it would be up to individuals to opt in on further notifications.

Customers involved is a bit of a misnomer as it really only applies to the individuals (not the orgs) who are shared with the issue and only if they haven't opted out of notifications  AND anyone who has opted in for notifications (but not necessarily on the shared list).

I know that people hack this a bit by putting in a user with a group email and somehow make them auto shared into each issue.  But that's not exactly what you are looking for either.

Here's the request for it:

https://jira.atlassian.com/browse/JSDSERVER-4570

Please vote....

Susan