Issues with files attached

Question

When a customer creates a ticket through e-mail, most of the times I see in the field attached the logos of the customer as an image, and it is mixed with important information attached as XML, other important images, etc... so it makes a confusion

I understand that images are part of the sign of the company, but, is there a way to fix that?

Regards.

Guillermo Rosas · Answer

Hi Eduard,

Thanks, I will vote for the issue.

Regards

Eduard M · Answer

Hello Guillermo,

There is an open bug for this issue:

https://jira.atlassian.com/browse/JRASERVER-13776

Please review comments and vote for the issue. Additionally you may be able to find third-party plugins that allow attachment blacklisting by filename pattern. Hope this helps.