Mailhandler - Cannot handle message as destination project has not been configured.

Marcus Rumbohm

Hi,

 

 

I want to setup a mailhandler but it doesn't work.

My Setup

• Benutzer benachrichtigen: true
• Benutzer erstellen: true
• CC-Bearbeiter: true
• CC-Beobachter: true
• E-Mail-Adresse erfassen: support@picr.info
• Mehrfach: ignore
• Zitierten Text ignorieren: true

I've try to observe a subfolder on this imap mail address. ( Folder "support" )

On my root INBOX it works perfekt. 

This is the error message:

Found 1 unprocessed message(s) in the imaps folder.
Der Vorgang kann aufgrund einer ungültigen Lizenz nicht erstellt werden: [Sie können derzeit keine Vorgänge erstellen, da dafür Zugriff auf eine JIRA-Anwendung erforderlich ist. Um Zugriff auf eine Anwendung zu erhalten, müssen Sie Mitglied einer Gruppe sein, die einer Anwendung zugewiesen ist.]

And this is the error mail.

This is an automated email from the issue creation service at "https://xy.atlassian.net".

An error was encountered whilst handling messages from the mail server “support@picr.info” using the handler “class com.atlassian.studio.jira.service.util.handler.StudioEmailHandler”.

The error was: ------------------------ “Cannot handle message as destination project has not been configured.”

The error and the email that caused the error are attached to this email.

If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service:

— This message was sent by Atlassian Jira (v${build.version}#${build.currentBuildNumber})

 

Andy Heinzer

I am a bit confused by this problem.   If this is a Jira Service Desk project, then you should just follow the steps in Receiving requests by email to add a mail handler to this project.

Jira will allow you though to setup a Core mail handler on a service desk project.  But I would not recommend doing this in just about any case.  The reason for this is that Service Desk has an expectation that you will have a large number of unlicensed users emailing your service desk project.  But Jira Core/Software mail handlers work differently.  As such these mail handlers are checking to make sure that the user emailing in actually has the permissions to create a new issue in the project in question.  Given the error you listed in German, it translates to:

The process can not be created due to an invalid license: [You can not create operations at this time because it requires access to a JIRA application. To access an application, you must be a member of a group assigned to an application.]

In my view this appears to be a Jira core mail handler, and not a service desk mail handler.   The Core mail will require that the server is not only a user in jira, but a Jira Core/Software licensed users.  I would not expect your Jira Service Desk Customer accounts to necessarily be in these other application access roles.  In most cases they are not, but I think perhaps that is what is happening here given the information I can see that this time.