confluence account login question

Question

Dear Support Team,

We have one ldap account can not login confluence successful, it always show the message as shown as below:

2017-10-23 17:24:05,772 WARN [http-nio-8090-exec-34] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'guyen thi bich ang' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Is there plugin or tool which we can test whether account can login confluence successful or not ? Thanks a lot.

Anderson Hsu_c32qp7 · Answer

Dear Support Team,

If the same account , such as nguyen van dau, when the account deleted some day, but probably server months, the same account was created again.Does the password should be use original or new account to login ? Thanks a lot.

Nic Brough -Adaptavist- · Answer

No, you need to check the order in which directories appear in your list  in the screen admin -> user directories

Anderson Hsu_c32qp7 · Answer

Dear Lars Olav Velle,

Thanks for your reply.I also try to add the account at the permission setting by person, but he still can not successful login .

Best Regards, Anderson Hsu