How can I debug emails not being sent/received from JIRA Service Desk?

Question

I've gone through as much documentation as I can find.

I do not receive any emails from Jira Service desk.

I need to the auto-response emails to be sent out in order to use it.

We use JIRA software, which seems to send emails out to users that they have been assigned to fine.

The outgoing mail server is enabled.
I can receive email requests fine.
I tried the 'Send Mail' feature to myself and nothing was received.

Any ideas how I can debug this?

James Sandwick · Answer

I guess no one has any suggestions to this. I want to use Service desk but no luck with this. Thanks

James Sandwick · Answer

I have received no notifications from JIRA Service Desk as of yet. I don't believe the JIRA software cloud is different from our Jira service desk cloud.

They're working on the same domain and alongside each other without any other perceived issues.

The JIRA service desk receives email requests fine.

Alexey Matveev · Answer

Ah, ok.

You do not recieve notifications for any event or specific to Jira Service Desk? Your Jira software cloud is different from Jira service desk cloud?