Auto-reply when a customer is not signed up

Question

Is there a way to auto-reply with  customized template if a customer sent an email request to the service desk email but the account is not yet created?

Also is to possible to create notification, so that such requests can be tracked and followed up if required?

Keith Wallace · Answer

I did not follow up, as we went with Salesforce Service Console.

Yoav Amitai · Answer

@Keith Wallace did you found any way to solve this issue?

Jerry Ryan Ishmael · Answer

I have been playing around with these configuration possibilities as well and have not been successful. I believe that the JSD environment 'turns off' mailing capabilities altogether unless it is available to 'anyone can email'.

Unless I am missing some workaround using the mail handler ?(which Atlassian recommends not to)