We have 2 company's working together in different projects.
We have a project with multiple organizations, is it possible to give agents acces to the tickets connected to this organization instead of the entire project?
agent permissions are per project. You can create queues per org and direct agents accordingly but that does prevent them from accessing other org queues/issues.
That is what we are looking for. I only want the other company to see the issues in the que that i set up for the organization. I dont want them to see the other que's because that are other organizations that they have nothing to do with.
Why don't you create two different service desks then?
@Markhornman, you may look at this add-on. Not sure but might meet requirements.
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