Cannot create issues via Email

Question

Hello

I'm get an error when try to create issues by e-mail.

The user that send the support e-mail has application access.
Who need the application access? The user from the e-mail handler or the user who creates the issue?
For me doesn´t make sense to have application access to create issues, because the users can create tickets in the portal and they don't have application access.

What is wrong?

Erivelto Casimiro · Answer

I'm using e-mail handler and pop3 configuration to Outlook365.
The user that send e-mail to the e-mail configured in POP3 is an user that can create ticket by portal and also a jira application user, but it doesn´t work, see below the configuration, what si wrong?

Jack Brickey · Answer

The user does not need application access to create an issue. Please check that you are using JSD email channel and not Jira email handler. Check project>project settings>email requests. Make sure you have assigned a request type to the email channel under Request types. One type should have the EMAIL lozenge under the request name.