We have had to limit the number of users with admin rights to JIRA since it requires confluence access. However a user's permissions are setup at the project level and permission helper agrees they should be able to do something but when they try they are told they do not have that permission.
Put in an issue in the project and the users name.
Permission: Manage Sprint
Result Gene Rees has the 'Manage sprints' permission
Actual: He cannot close the sprint and gets a message that he does not have the above permission.
Is this a known issue? I cannot provide screenshots here but could send them and/or more info on our cloud account if that's helpful.