new created user gets no "sing in" Email

Werner Matt

Hello everyone,
the  following user (lukas.mainka), don't get the application "sign-in"-email to set their user password. Even with adminstration-rights, I'm not able to set their user passwords.
I already deletet the user accounts and created them new, without success.

Shannon S

Werner,

Is this on Confluence Cloud, or Server? If it's Cloud and you provide me their email, I can find out why the email is not being delivered.

Kind Regards,
Shannon