nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

No field descriptions or contextual help on portal

Chris Chambers_0p6ino

I've set up fields, and customized descriptions for them. When clicking the Create button, as an agent, the fields are listed with their descriptions displayed (these are typically instructions for the users). But when using the Customer Portal, as either an anonymous customer or as a logged in agent, only the field titles are displayed. No descriptions, and no "help" link/icon next to the fields.

How do I enable, minimally, the contextual help link, but preferably the full text of the fields' descriptions alongside the fields themselves?

Running Jira v7.5.2, Service Desk v3.8.1 - self-hosted, not cloud.

Thank you

Accepted answers

Susan Hauth _Jira Queen_

Hi Chris,

The field descriptions in Jira Issues Field configuration is only for the non-portal side.

Did you try edit fields for the request types to add in descriptions there?

Cheers

Susan

All comments

Susan Hauth _Jira Queen_

Hi Chris,

The field descriptions in Jira Issues Field configuration is only for the non-portal side.

Did you try edit fields for the request types to add in descriptions there?

Cheers

Susan

Chris Chambers_0p6ino

Ah! Thanks! I didn't notice the Field help (Optional) column - actually I only noticed it when I moved my mouse over the column and the fields "lit up"and "add field help" was displayed.

Sam Dennon

Yes! Thank you for this! @Susan Hauth _Jira Queen_

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