nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Navigation pane greyed out and no preview view

JNG

We are running Jira from our own servers and have just upgraded to 7.5.0 since the upgrade I am having issues with the Boards View.

The Left hand side navigation buttons are all greyed out and pulsing also when I click on a ticket in the backlog it does not show me the summary in the right hand pain anymore?

Other users are not having this issue, just me and it seem to be a PC or browser related issue as I can log in via my mobile device and it all displays correctly ScreenHunter 205.png

Accepted answers

All comments

Andy Heinzer

Hi,

I believe that you are encountering a documented bug in Jira 7.2.x and higher versions. This bug is currently being tracked in https://jira.atlassian.com/browse/JRASERVER-64095

At the moment, our development team is still trying to gather a more comprehensive view of the different possible causes for this kind of display error. There is a recent note there that the 7.5.1 version of Jira is expected to be able to help gather more data on this problem.

In the meantime, there is a documented work-around on that page you can follow that might help prevent this display problem:

Workaround

Disable BigPipe. That will revert to pre 7.2 page rendering behaviour:

View Issue is going to take longer to load as big-piped panels (e.g.: Comments section, Projects Sidebar) will be rendered eagerly rather than postponed.

Steps:

Navigate to http:<JIRA-base-URL>/secure/admin/SiteDarkFeatures!Default.jspa to get to the Dark Features page.

Enable the dark feature com.atlassian.jira.config.BIG_PIPE_KILLSWITCH

Please let me know if this helps.

Regards,
Andy

JNG

Thanks Andy

I applied the fix as suggested. Ill this did was make the greyed out icons disappear it did not load anything after that.

I have determined that this is an issue on the PC as I have tried many other browsers but still get the same issue. I am wondering if it is a firewall and anti virus blocking issue .

Andy Heinzer

Sorry to hear this did not resolve this problem. In this case, it would probably be best to undo this dark feature. You can do this by returning to this page and clicking the disable button for this feature name.

Could you let me know a bit more about your environment and this recent upgrade? Such as, what version of Jira were you running directly before going to 7.5.0? And is your Jira instance operating behind a reverse proxy?

If you have a reverse proxy, or you aren't sure, it might help to try to follow the steps in How to bypass a Proxy and SSL to test network connectivity. I am interested to see if you can connect directly to the Jira instance, without having the traffic redirect through a proxy to see if this makes any difference in the way the page is rendered.

JNG

Hi Andrew,
thanks for your reply. I did manage to fix this last night.
In Chrome under Settings, then under the advanced drop down tab I click on Reset and totally reset by browser.
On logging back into Jira that side bar now loading. This has fixed Chrome. I have not gotten around to IE yet

Thanks

Yusuf Tran

We have the same issue on v7.9.2, it only affects firefox but google chrome is fine.

Tried the BIG_PIPE_KILL_SWITCH but it just made the icons disappear and issues remain blank.

Any ideas?

Andy Heinzer

Hi Yusuf,

Since you're using 7.9.2, the fix for that bug report is already contained in that code base of Jira. When this happens in your instance do your Jira logs have an entry like this found in the bug ticket JRASERVER-64095?

2017-02-14 15:57:28,689 http-nio-8080-exec-202 ERROR anonymous 6x15350x1 oclbhd 0:0:0:0:0:0:0:1 /browse/DESK-4095 [c.a.p.webresource.assembler.DefaultWebResourceAssembler] Error generating bigpipe content for 'sidebar-id': Deadline exceeded
java.lang.RuntimeException: Deadline exceeded

If not, then I don't believe that the work-around in this is still appropriate for that version.

It's possible that display problems like this could be caused by plugins to Jira, browser extensions, or reverse proxies in front of Jira.

You could try to disable the user plugins in Jira to see if you can recreate this problem. If you're only seeing this problem with project specific types like Jira Software or Jira Service Desk, you will want to keep those plugins enabled to maintain their functionality during a test like this.
It also would help to recreate this problem and in the process create a HAR file to review what elements might be failing to load.
You could try to bypass any proxy/SSL connections to see if you can reproduce the problem that way. This could help us understand if a proxy might be playing a factor in this problem or not. Steps to do this are in How to bypass a Proxy and SSL to test network connectivity.
Another thing to check would be to try to load your browser in private / incognito mode to see if you can recreate this. This mode typically disables any browser extensions that might be playing a factor in elements rendering on the page.

Yusuf Tran

Hi Andrew,

We're using a proxy (ssl termination) before hitting jira, when connecting directly, indeed there's no issue.

To be accurate, it's:

load balancer / proxy (ssl termination) -> webserver with nginx, proxy to jira -> jira

From nginx to jira, using jira native 8090 port.

Server xml configured with proxyName, proxyPort and secure=true.

Guessing I need to add something extra, maybe an extra connector to somehow support firefox?

Thanks

Yusuf

Andy Heinzer

Looks like you have narrowed the problem to the network configuration. It sounds like you have two layers in front of Jira here, so I'm not sure that there needs to be another configuration change yet. It's very strange that this works correctly in Chrome, but not firefox.

I would be interested to see if we can learn more about the specific elements that are failing to load here via a HAR file. It might help to create two of these:

Via the SSL connector
and the other when direct connecting

With these two HAR files perhaps then we can better understand the requests being made by both browser sessions and better understand if there is something in the requested files or in the response from the webserver that might indicate why this is failing specific for Firefox here.

Phil Wade

I'm having the same issue. My set up is

Reverse proxy set up in IIS
Jira 7.12.1
On http issue didn't happen. Intermittently happens on https, when testing on web server and on second PC.

What settings should i change in IIS?

cheers

Phil

Mythili_Shiju

Hello,

I too face the same issue, after I clicked OK to use the "New Confluence". I googled and found that there is no roll back to the old confluence page.

The left navigation bar is greyed and I am not able to access any of the posts / blogs. Please advice.