Cannot edit pages

Question

I can create new pages on our Confluence space, but I cannot edit pages today. I am wondering if there is anything wrong with Confluence today or there is something wrong with our space. When I try to edit a page it gives me the following error:

The webpage at https://modelassist... might be temporarily down or it may have moved permanently to a new web address.

ERR_CONTENT_DECODING_FAILED

Elnaz Beirami · Answer

The problem was with the Scroll Versions plugin and it was resolved after uninstalling it properly.

Elnaz Beirami · Answer

Hi Daniel,

We are on a self-hosted server. After posting this issue I think I figured out what the problem might be. I just uninstalled the "Scroll Versions" from our space this morning, and I think that has caused the page names to change, giving us an error that the address has moved. I just contacted the support of that plugin to see how we can resolve the issue.

Elnaz

Daniel Eads {unmonitored account} · Answer

Hi Elnaz,

Are you on a self-hosted Confluence server (e.g. modelassist.YOURCOMPANY.com) or on Cloud? (e.g. something.atlassian.net)?

There are no issues reported with Cloud currently - let's get this reported to Atlassian Support if you're seeing this on an address that ends in atlassian.net.

If this is a Server install, you might get this error if there's a reverse proxy or load balancer (Apache, nginx, F5, websphere, etc) in front of Confluence that is improperly configured. Contact your administrator to let them know you're seeing this issue and that the likely culprit is misconfigured gzip compression. We can try and help a bit with this online, but will need some additional details about your install like which load balancer is in use.

Cheers,
Daniel