Looking to set up the JIRA service desk to support external customers, I would ideally like to have multiple users that log in, each under an account e.g.
Customer 1
User 1
User 2
Customer 2
User 1
User 2
Each customer would have their own SLA's, be able to see each other user tickets raised by same 'customer account' and all be under the same project.
Is this a possibility at all?
