Required assign field on email requests

Question

Is it possible to make assigned field a required field on issues that comes from email requests?

Jan Odvárka_ez9ckc · Answer

I would like to know, whether is this function possible too.

Thank you very much

Kind regards

Jan

Atle Øverbø · Answer

Hi, thanks for answer.

No I wan't it to be a mandatory field after the email is recieved, so that the service desk user won't forget assigning the issue to someone.

LenardLee · Answer

Hi Atle,

Do you mean that you want the issue to be automatically assigned to someone when a user/customer sends in an issue via email? If yes, I'd recommend a post-function in the workflow during the creation of the issue to assign the issue to a particular person.

Regards,

Lenard