Creating customer profiles using Service Desk

flucero

Looking for a way to create customer profiles for our Support customers.  This would include items such as: Customer contracted level of Support; Customer support contract expiration date; customer address; description field for notes on customer, etc

Alexey Matveev

Hello,  

I can see two solutions

1. You can create a project with an issue type called user profile. Add necessary custom fields and connect these custom fields with the issue Type.  Then you will have a user profile database in this project. 

2.You can use user properties.  You can read here how to add user properties.

https://innovalog.atlassian.net/wiki/plugins/servlet/mobile?contentId=95649854#content/view/95649854

If you want to show user profile database in a custom field of an issue you can use any plugin which can get data from database or REST API. For example plugin nFeed.