How can service desk customers watch a page in a connected knowledge base?

Question

We have a connected knowledge base set up with our Service Desk project, and in that knowledge base we provide access to content for our customers.

I would like to know if there is a way for the customers who access the knowledge base to watch a page in our connected Confluence Space, so that they are updated when content on that space is updated.

FYI our instance is on the cloud

Thanks

support_ue1w0k · Answer

Can't Confluence add the option for customers to write the email they want the updates to be sent to ?

Jonathan Dixon · Answer

I figured that was the case, but was holding out hope.

Thank your for your reply Kian!

Kian Stack Mumo Systems · Answer

To the best of my knowledge there isn't a way to accomplish this.

Confluence can be opened to allow only customers to see your articles, but this does not come with the ability to watch a page. Even opening the content to anonymous access wouldn't solve the problem as Confluence needs to know where to send the updates.

Hope this helps,

Kian