Import a CSV backlog that is exported from another JIRA platform

Question

I exported a project backlog from our JIRA platform in a CSV file, but when we try to import it in another JIRA platform, it does not import every issue. It give a certain error:

- 794 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:

- VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: value too long for type character varying(60))): while inserting:

So it does not import every issue, it stops at the issue where the error occors.

Can someone help me with that?

Nic Brough -Adaptavist- · Answer

One way I keep running into this is a missing separator in the CSV.  A field overflows by effectively concatenating the whole line (or even the rest of the file) into one field.

Kian Stack Mumo Systems · Answer

Hey Jeroen,

It appears as though there is a DB column that has a character limit. Can you investigate which column has that and what is violating it? You should be able to tell where the import is stopping and narrow down the field in question there.

Thanks,

Kian