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How do I turn off issue detail popups on JIRA boards?

Peter J. Kootsookos

I inadvertently enabled the issue detail popups (instead of showing them in a sidebar), and my team hates them.

And now I can't figure out where the switch is??!? I thought I found it, and I am seeing the sidebar again, but many of my team are still seeing the popup.

Accepted answers

Andy Heinzer

Hi Peter,

At first I thought this particular feature was part of the new interface for Jira Cloud. But when I disabled the new experience in my test I found that the issue detail view was still showing as a popup for me. It turns out that if you're seeing issue detail view as a popup currently in Jira Cloud, this is actually a Jira Labs feature.

As such this feature can currently be opted-in or opted-out of on a per user basis. You would need to have each user login to the Cloud instance, then go up to your avatar in the top right corner of the screen, the select Profile. On this page, there is a Labs section that the user will have to flip the switch to off in order to disable this popup view.

Doing so will revert the board to the previous layout that then shows the issue details in the right side of the screen.

You might be prompted to provide some feedback when disabling this. If you have a few moments, Atlassian certainly would appreciate the feedback on features like this so that we can help refine new features for future releases.

I hope this helps.

Regards,
Andy

All comments

Andy Heinzer

Hi Peter,

Doing so will revert the board to the previous layout that then shows the issue details in the right side of the screen.

I hope this helps.

Regards,
Andy

Peter J. Kootsookos

Thanks, Andy! That did the trick. I thought I turned it on globally, but couldn't find the setting later.

Ferdinand Helmer_npaacs

Hi, I am wondering why I cannot find the "Labs" switch in my profile... desperate to get the side bar back!

k98kurz

I also cannot find this in my profile, no matter which version I use. This UX inconsistency is driving me insane.

Boaz A

I've just enabled the new issue view (Personal Settings > Jira Labs). In the sprint board, issue details now open by default in a modal instead of the customary right sidebar. Personally I find that very inefficient, especially when you want to quickly browse the issues.

At first, I was going to follow the accepted answer at the beginning of this year old thread, but after several attempts thankfully found a built-in way to revert back to using sidebar without disabling the new issue view.

In the issue details modal click the 3-dotted button at the top right and select "Open issues in sidebar"

To revert back to using the modal, follow the same steps from the issue details in the sidebar and this time choose "Open issues in dialog".

Katie_7y4xuj

this option is what I use to have but no longer have. I want it back! Super easy to toggle between the two options.

James Valero_1675qd

Thank you for the screenshots on how to re-enable viewing issues in the sidebar!

For those who took a little extra time finding this:

JIra > Select Project > Active Sprints > Click on a Story or Sub-Story > Click the ... at the top-right of the dialog box > "Open issues in sidebar"

I'm new to Jira so took some extra time finding this section.

Sumesh Krishnan

On the Top right corner of the pop-up -> Click on ellipsis (...) -> Click on "Open issues in sidebar"

That's it

Johnny Hermann_vg9cr0

Unfortunately, this choice intermittently reverts to showing in the modal - pretty annoying that it does not remember permanently.

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