Custom field based assignment when ticket is created

Sandor Kocsis_767ltr

Dear everyone,

I'm working on a procurement workflow. One requirement is to assign the ticket to a person based on custom field data when the issue is created.

Example:

When creating a ticket, you have to select the pricing in a custom field. The custom field allows you to select the pricing level, for example: low, medium, high. Also, you have to define your line manager - from a drop down list of users.

When the issue is created, the ticket should automatically be assigned to the line manager for approval.

The screen configuration is done, the custom field and user list fields work. The question is how to make decisions during the issue creation process?

Shandor

Tayyab Bashir

You would need to a add post-function to your workflow's create issue step. 
But there aren't such post-functions in default JIRA.

So you would need to use a add-on to do this job for you. 
You can look into Script Runner and Jira Suite Utitilies plugins for this.

The simplest way to go would be with JSU.
With JIRA Suite Utilities, you can simply add a post-fucntion of "Copy Value from other field".
This would allow you to copy value from Line Manage field to Assignee field.