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Creating issues and comments from email

Kelsey Schindler

We have a lot of issues/incidents created by email (from users outside our company). We have set up Mail handler to Create Issues or Comments from support mail server, but are receiving the following message when a user sends an email to the email address:

[atlassian.mail.incoming.mailfetcherservice] The message has been rejected: Reporter (xxxxx) does not have permission to create an issue. Message rejected.

Please advise on how to change permissions.

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Tinker Fadoua

Hi Kelsey,

Are you using JIRA Service Desk or JIRA? Because if it is JIRA your problem could be because of licenses.

Kelsey Schindler

We are using JIRA - I have it now as unchecked 'create users' . We were able to create issues through email submission before and all of a sudden it turned to users not having permission?

Tinker Fadoua

Did you check your mail queue? and Error Queue? Did you try to purge the queue?

Kelsey Schindler

Still the same issue

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