How do i get Collecting customer satisfaction (CSAT) feedback data using script runner.
I need to get the values of rating, comment and received date of issue so that i will copy them in different custom fields
Following is the reference link which i am talking about
https://confluence.atlassian.com/servicedeskserver036/collecting-customer-satisfaction-csat-feedback-921471876.html
Hi Gopi,
So the satisfaction and the satisfaction date are custom fields therefore you can get their values in the same way you do with any other custom field. So for example the following
def issue = ComponentAccessor.issueManager.getIssueByCurrentKey("TSD-1")def satisfactionCF = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Satisfaction")def satisfactionDateCF = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Satisfaction date")def satisfaction = issue.getCustomFieldValue(satisfactionCF)def satisfactionDate = issue.getCustomFieldValue(satisfactionDateCF) // this is a timestamplog.debug "satisfaction rate for issue ${issue.key} is ${satisfaction?.rate} stars out of ${satisfaction?.scale} and date entered is $satisfactionDate"
will create a log entry
satisfaction rate for issue TSD-1 is 3 stars out of 5 and date entered is 2017-11-10 17:58:20.018
I am not sure how you can get the comment yet, but I will try a couple of things and will let you know.
Regards, Thanos
Hi, you can get the feedback comment this way:
import com.atlassian.jira.bc.issue.properties.IssuePropertyServiceimport com.atlassian.jira.component.ComponentAccessorimport groovy.json.JsonSlurperdef user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()def issueManager = ComponentAccessor.getIssueManager()def issue = issueManager.getIssueObject("TSD-1")def issuePropertyService = ComponentAccessor.getComponent(IssuePropertyService)def satisfactionCommentProperty = issuePropertyService.getProperty(user, issue.getId(), "service-request-feedback-comment").getEntityProperty().getOrNull()if (satisfactionCommentProperty){ def satisfactionComment = new JsonSlurper().parseText(satisfactionCommentProperty.getValue()).comment log.warn(satisfactionComment)}
The only problem we face is that when it is used in listener, it returns the previous (not updated, usually empty) value of comment.
Also you can select if trom DB:
select `ENTITY_ID`, `json_value` from `entity_property` where `PROPERTY_KEY` = 'service-request-feedback-comment';
Where ENTITY_ID is issue ID.
This was working great in 7.X but in 8.5.1 (possibly since 8.0).
The script is pulling any new satisfaction data since the upgrade but will not return any older data.Any advice on how to get this pulling both new and comments from before the upgrade?Regards,
Steven
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