Email created as tasks from gmail, display gibberish for Hebrew letters

Question

I am creating tasks from my email account (gmail)

Problem is - when email contains Hebrew letters, they come as gibberish:

From: sender name
Sent: Monday, October 23, 2017 12:32 PM
To: my email
Subject: ùéðåé áðéäåì àðùé ÷ùø

îö"á äöòúé ìùéðåé ðéäåì àðùé ÷ùø

unknown · Answer

I use the Jira cloud web site, and I do not have an on-premise server.

I could not  find How do I change my cloud encoding

Steven de Groot · Answer

Hello Itai,

Sounds like a file encoding issue. I'd suggest to use UTF-8. You can check your current encoding in system info if you search for the parameter: sun.jnu.encoding.

You can change the encoding by following this article:

https://confluence.atlassian.com/adminjiraserver070/setting-properties-and-options-on-startup-749383528.html

You can find more details here:

https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html

Regards,

Steven