Changing base URL in customer password reset mail

Question

Hello,

When a customer wants to change the password the following email is being received.

Unfortunately the link for password change is always generated using Base URL from JIRA Service Desk system settings. We have Base URL set to our internal network (for agents) but using external URL for Customers to access their portals from Internet.

Is it possible to configure this in the same same as for notification templates?

I've found the code for the resetting password emails only for Jira (licensed) users, not customers:

<Jira_install>/atlassian-jira/WEB-INF/classes/templates/email/html/forgotpassword.vm

Best Regards

Mathias HD · Answer

I'm have tired that but my account verification mail still uses the wrong base url despite having changed the template. I think the account verification mail is not listed in the Home directory...

Nic Brough -Adaptavist- · Answer

You should be using Jira on a single base-url - it does not function with two.

Mike Voermans_8qcvif · Answer

Hey @PawelK, did you found a solution because i'm facing the same problem?