Is it possible to synch 2 Jira service desks?

Question

We would like to synch our own Jira Service Desk with the Jira Service Desk being used from a customer.

Once a customer creates a ticket in their Jira Service Desk it should trigger the creation of the same ticket in our own Jira Service Desk.

Is this doable or do we have to implement a workaround by triggering a ticket creation from an icoming email?

Cheers,

Robert

francis · Answer

Hi Robert,

You can also use the single sided connection based subscription, where only one of both sides pay for a connection.

Please reach out, we'll be happy to provide more details

Francis

Nic Brough -Adaptavist- · Answer

My understanding is that they do, for all the add-ons.

rphilipp@euspaceimaging.com · Answer

Thanks a lot Nic.

I will look further into this.

Do both parties have to pay for a subscription when using Backbone?

Cheers,

Robert