nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

email handler problems - won't create in correct Project

Colin Cattanach

Hi, what tells the handler to create an issue in the correct Project? I have included a key in the mail subject but the only way I can get get email creating issue in correct Project is to only have one handler - not ideal (or correct)

Accepted answers

All comments

corporalaris

Show us the config for you email handler.

Colin Cattanach

Nic Brough -Adaptavist-

It is the project you define in the handler.

If you include an existing issue key in the subject, then it will comment on that issue. Otherwise, it will create a new issue in that project.

Are you seeing it create in other projects?

corporalaris

The handler will only create issues into SERV341232. This is documented behavior:

https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html#Creatingissuesandcommentsfromemail-Createanewissueoraddacommenttoanexistingissue

This field is only relevant for issue creation, not for issue commenting.
If an email message contains an issue key in its subject line and that issue key exists in your JIRA installation, the handler will add the email message content as a comment on the issue, regardless of which project the issue is in.

Colin Cattanach

Yes. With the Project key (no issue key as I want it to create a new issue) it creates in the first handler in my list NOT the desired Project with the appropriate key. I would expect the key determine the Project surely?

corporalaris

That's not how it works.

Colin Cattanach

Not much of answer there. What I would expect is that for each Project I create, I can configure a mail handler which examines incoming mail and creates an issue in the appropriate Project going on the Project key showing in the Subject line. If that is not the case then I need to revisit my thinking and expectations here. I can not add an issue id as I wish to create a new issue. BUT I have a number of Projects and a central JIRA admin email address. External users/testers/team members on each Project need to be able to quickly and easily create an issue on the correct Project.