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Link Confluence knowledge base to JIRA - Problem Completing Current Request

Gambit ID INC

We have Confluence and JIRA setup running on the same hosted server and they run on the same domain under different subdomains. We use NGINX to proxy the requests.

We have followed this link to setup Application Links between the two applications:

https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

Both Application Links indicate that they are connected.

Our current issue is when we go to link a Service Desk project in JIRA to a Knowledge Base space in Confluence we get a vague error indicating that there was a problem completing the request. Does anyone know how to resolve this? Here is a screen shot:

Accepted answers

Andy Heinzer

When I have seen this error in the past, it tends to be that the user account does not have permissions to list all the spaces in Confluence. Depending on how your application link is configured will determine how to check which user account is in question here.

If you're using OAuth with Impersonation:
Then the username/password between Jira and Confluence will be the same and in that case you just need to make sure that your account has permissions in Confluence to list all the spaces there.

But if you're using just OAuth for the application link:
Then you don't necessarily have to use the same username in Jira as you use in Confluence to link these. That makes it a but more difficult to be sure of the user account in question here, but the problem is likely the same.

If that doesn't resolve this, then I would recommend recreating this problem once more, then immediately go to your $JIRAHOME/log/atlassian-jira.log file. This file should tell us more about the specific error and reason why you cannot select a space in Confluence to create this kind of link.

All comments

Andy Heinzer

Gambit ID INC

This solution worked, thanks a lot Andrew!

Eric Salonen

Applink request has returned an error with status code 401: {"message":"Client must be authenticated to access this resource.","status-code":401}

This is what I get in the logs when this prompt is shown in JSD for linking a knowledge base.

We are using Oauth - and the instances do not have the same userbase.

I am logged as admin in JSD and cfadmin is the corresponding Confluence admin user.

Any ideas @Andy Heinzer?

Andy Heinzer

Hi Eric,

Since you're seeing that error message it tends to indicate that Confluence needs to authorize the user to see that content. It might be possible to setup this integration when using different users bases between products, but personally I have not had much success doing that. I've only been able to get this to work correctly when using oauth with impersonation, which implies both applications have the same user accounts.

That said, you might still be able to get this to work, but if you don't need those KB articles to be restricted to a certain subset of users, I'd recommend that you change the space permissions to make the entire space in Confluence viewable to all users. I'd recommend the official documentation in Serving customers with a knowledge base. But in addition to that, I found there is another helpful KB when using this feature with unlicensed JSD customers: Guide to link Knowledge Base to JIRA Service Desk for unlicensed user

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