Merging/Migrating User between User Directories

Ludovico Quercia

Hi, I m running Jira 7.3.6 and would to migrate from internal directory to Active directory.

In many info pages I see that:

1.  User Management. 
2. Choose User Directories.
3. Choose Additional Configuration & Troubleshooting (section) > Migrate users from one directory to another.

But in my version "Migrate users from one directory to another." functionality is not present.

So now I have double user (internal and Active Directory) but the new user from active directory don't have group and other settings of original user.

How I can do?

Why "Migrate users from one directory to another." functionality is not present on my server?

Thanks in advanc

Andy Heinzer

You won't be able to migrate users from an internal directory into a connected LDAP directory.   You can only migrate these users into a delegated LDAP directory.   This is explained in the Migrating users between user directories - Atlassian Documentation.

You can create a new delegated LDAP connection in Jira and use that in order to move these users from internal into an LDAP instance.

I would recommend that you create a staging server for Jira and test this out first before trying this in a production environment as well.