Email notifications for new requests from end user portal?

Robert St. Onge

Hi,  We are spinning up Jira Servicedesk and are very happy with it so far

One thing I can not figure out is how our team can be notified when an end user creates a new request in the user portal.  I don't see the notifications going that granular (Screen shot below).  I do see an event for Issue Created, but we do not want to be notified if a tech is just creating his/her tickets for calls that they took.  

Is this possible? Thanks in advance.

 

Gregor Kasmann_Actonic

This article will assist you to configure notifications about new requests https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html