How to create notification alert for issues with no activity (of a giving number of days)

Question

I'd like to create notification systems where it triggers an email to the assignee to all bugs type that has no activity for a number of days?

For example

with high priority type = 2 days no activity should trigger an email to the assignee, and with medium type = 4 days no activity should trigger the email and so on. and another notification to project lead when high priority type exceed 4 days with no activity and so on

thanks!

unknown · Answer

Hi Ahmed,

You are looking for filter subscriptions. Use JQL to create filters and then subscribe the group which is going to use this. With a quick look at your needs I think this should work:

issueType = bug AND priority = high AND updatedDate <= -2d AND assignee = currentUser()

Can you tell if this works for you?

Mikael Sandberg · Answer

You need an app to do it. If you are on JIRA Server you could use Automation for JIRA. I use the lite version to do exactly what you are looking for. I have an automation rule that will send an email if an issue has not been touched for 2 weeks in one of our projects.