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I am unable to export a space as a PDF

fmarcaccio

I am trying to export a space as a PDF.
The export process starts, then the following error occurs: "Ha fallito durante l'esportazione a PDF. Messaggio di eccezione - java.lang.NullPointerException", in English: "It has failed during the PDF export. Exception message: java.lang.NullPointerException ".

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AnnWorley

Hi Francesco.

I understand a null pointer exception error is seen in the browser when you export a space to PDF. This has been seen in the past due to third party plugins that render ok but don't export well. If you can post the rest of the stack trace it may give us an idea which plugin.

The Tracking Plugin has been known to cause a similar issue:NullPointerException exporting a page or space to PDF due to Tracking-Table Macro

I look forward to hearing what you find.

Thanks,

Ann

fmarcaccio

Hi Ann, thank you for your reply.
My issue is that I am unable to view the stack trace for this exception. I took a look at the Catalina log files, but I can't see this exception (while I can see the trace of other unrelated exception). I also tried to increase the log verbosity using the Administrative panel Confluence offer me (i haven't tried to increase the Log4J verbosity directly).

Can you point me where this trace is?

Thank you for your support
Best regards
Francesco

Nic Brough -Adaptavist-

The errors should be going into the application log - look in system information to see where that is (the default is a set of files in <confluence home>/logs/ )

fmarcaccio

Hi Nick, thanks for your reply.
I've done a text search in the logs directory for the word "NullPointerException" without any luck

AnnWorley

So the error this time is:

RuntimeException error occurred while performing an XHTML storage transformation

I found an article that says something like this can be caused by running Java 1.8 on MS Windows server 2003: RuntimeException error occurred while performing an XHTML storage transformation

Does this apply to your instance?

fmarcaccio

Unfortunately not. I am running Java 8 on a Linux server. The distribution is Centos version 7

AnnWorley

So that we can take a closer look, I created a support ticket using the email address you are using for Community. You will receive a confirmation email from atlassian.com with your ticket details within the next few minutes. When the issue has been resolved we can circle back to let the Community know what the fix is.