How do I setup my service desk so that when customer try to create a request they don't have to sign up? This my current setting for Customer Permission: However when I try to access the portal from another pc I get this screen: How do I make the portal appear with request type without having to sign up for an account? Current version: 3.6.4

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Customer portal access without signing up for an account

Nguyen Tran

How do I setup my service desk so that when customer try to create a request they don't have to sign up?

This my current setting for Customer Permission:

Screen Shot 2017-10-17 at 11.39.10 AM.png

However when I try to access the portal from another pc I get this screen:

Screen Shot 2017-10-17 at 11.41.03 AM.png

How do I make the portal appear with request type without having to sign up for an account?

Current version: 3.6.4

Accepted answers

Shannon S

Hi there,

Your users will need to have an account in order to report an issue. If they email the service desk without an account, then it will automatically create an account for them if you have Public Signup Enabled.

Have a look at this feature request, however, that would ask for a user not to have an account in order to view the Customer Portal:

JSDSERVER-1030

You can vote on it to show your support for the feature, but there's also a survey in the summary at the top that you can fill out and help explain to us how you'll require this feature to work.

Thank you for your support!

Kind Regards,
Shannon

All comments

Shannon S

Hi there,

Have a look at this feature request, however, that would ask for a user not to have an account in order to view the Customer Portal:

JSDSERVER-1030

You can vote on it to show your support for the feature, but there's also a survey in the summary at the top that you can fill out and help explain to us how you'll require this feature to work.

Thank you for your support!

Kind Regards,
Shannon

Nguyen Tran

So this feature is not available on server yet. We have a cloud JSD and it let customer view the portal without having to login first. I've already voted for the ticket and filled out the survey. Thanks for the answer!

Shannon S

Thanks! It's true; Service Desk Cloud has a few different features than Server, but we hope to improve that to better fit our customers' workflows.

Happy that you were able to fill out the survey to provide us the required details.

Take care and have a pleasant rest of your week.

Kind Regards,
Shannon

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