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can no longer paste images in Jira with Ctrl+V

Luc Michaud

It worked before and now only a small wheel blinks at the bottom of the issue window. The image IS in the clip board.

Rebooting Windows 10 chages nothing.

Accepted answers

Ken Weeks

I am having the same issue and it's a royal pain. However, I have discovered that if you create an issue and then save it, THEN create a comment on that issue, you can paste an image at that time into the comment box. You will be able to upload the image to the task. Once the upload dialog closes, you can actually click "Cancel" on the comment, but the image will stay attached to the task.

I'm using Firefox BTW, with the exact same problem.

This is a big deal for our company as we paste screen shots into defects all of the time.

All comments

Shannon S

Luc,

Which browser are you using when you run into this issue? Are you able to replicate this in more than one browser?

Kind Regards,
Shannon

Luc Michaud

Chrome

does the same thing in Edge

Thank you,

Luc

Shannon S

Thanks, Luc! Few more things:

I assume you're using the most recent version of Chrome?
Can you tell me what version of Jira you're on? Is it Server or Cloud?
Where are you trying to paste the image? Is it in a comment or while editing the issue?
Lastly, from where did you copy the image?

Kind Regards,
Shannon

Luc Michaud

1- Chrome version 61.0.3163.100 . Edge does the same thing.

2- Cloud.

3- When creating the ticket ( the + in your new interface)

4- Screen capture using Windows + Shift + S. Same as last month

The image IS in the clip board. I can paste it anywhre esle, including here below.

Ken Weeks

I'm using Firefox BTW, with the exact same problem.

This is a big deal for our company as we paste screen shots into defects all of the time.

Luc Michaud

This is a big pain. Why don't you just revert to 2 weeks ago when all was fine ?

Shannon S

Hi, Ken!

Thank you for your workaround tips. Could you share that on the bug ticket? It might help our other user having the same issue.

Kind Regards,
Shannon

James Hilton_2bysj0

Not only this but I've found when you upload more than one image the comment is closed without saving. I've just typed the same issue comment in several times now which is an absolute exercise in frustration.