JQL search query based on current user component or custom field created for Department ??
I actually want to view/monitor all my Department calls
Hi,
Is there a question here? You can jql on custom fields (e.g. if you wanted to create one for Department).
Susan
Hi there, not sure exactly what you need, but for current user you want assignee= currentUser()
For the department, Susan is right, you would want to have a custom field that relates to your department, and then a queue set up that looks at all of those issues assigned to you.
Service Desk should come with an "Assigned to me" queue out of the box I believe but that wouldn't separate those queues into specific beyond issues that have been assigned to you.
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